The Circle Back Initiative has been created by Talentrich to improve the experience candidates receive after submitting a job application.
The initiative is a collection of Recruitment Agencies and Employers who commit to our guiding standards on candidate communication.
Our initiative champions agree to respond to every applicant.
WHAT IS THE CIRCLE BACK INITIATIVE?
The Circle Back Initiative is a collection of Recruitment Agencies & employers who commit to responding to every job applicant.
One of the biggest complaints we hear from candidates is that they often do not hear back from recruitment agencies and employers post-application or even interview.
An application and recruitment process can often be an emotional and frustrating one. Candidates invest significant amounts of time and energy into improving and honing their CVs, cover letters, job applications and preparing for interviews. They're often jumping through application hoops put in their way to finally be able to click submit or attend an interview, which is invariably followed by........ silence.
Particularly in the current climate, so much hope hangs on every job application. Our view is that recruitment agencies & employers have a significant part to play in treating this hope and the applicant with respect, and provide a candidate experience that counts, by responding to every applicant.
Not only that, but we know providing a great candidate experience helps recruitment agencies and employers to protect and showcase their brand, create and maintain an excellent reputation, candidates become or stay as customers, and additionally become advocates for your organisation. We also find that we can hire great people, faster.
We want to help make a change and encourage and champion organisations who respond to every applicant. We recognise this can be a challenge when it comes to the volume of applications received; however, we are here to support and advise recruitment agencies and employers who would like to achieve this.
We are looking for recruitment agencies and employers to join the Circle Back Initiative by bringing meaning to the candidate experience by committing to respond to all applicants.
By signing up for the Circle Back Initiative, your organisation is making a commitment, along with other recruitment agencies and employers , to ensure EVERY candidate who applies for a role through your agency receives an outcome response.
Each agency will receive a Circle Back Initiative badge, which can be used on job ads and websites, for example, to highlight your commitment.
This is a paid for service (price on application) where we will monitor recruitment agencies compliance against the below commitments throughout the year and market agencies on our website (see below). We will:
Make mystery applications to you every month, and report back quarterly on the roles we applied to and the compliance against the Circle Back Initiative standards. (note standard 3 will not be audited however we encourage employers to do so)
Monitor jobs ads and ensure compliance against the CBI Standards (included in the above report)
CBI Recruitment Agency Badge for use in your marketing , RFPs etc
Your logo on the CBI Agency Webpage with intro , areas of specialism, contact info.
THE CIRCLE BACK INITIATIVE
RECRUITMENT AGENCY COMMITMENTS
The Circle Back Initiative Recruitment Agencies agree to the following 3 standards as a minimum:
EVERY APPLICANT RECEIVES AN APPLICATION RECEIVED EMAIL
Every applicant must receive an email acknowledging receipt of their application. The email receipt should not include statements such as "if you do not hear from us within "x" weeks please presume your application has been unsuccessful" or "Only shortlisted applicants will be contacted"
EVERY UNSUCCESSFUL APPLICATION RECEIVES AN OUTCOME EMAIL, SMS, OR OTHER WRITTEN COMMUNICATION
Not hearing back on the outcome of a job application made is one of the biggest complaints from applicants. Our guiding standard is that every applicant receives an outcome email, SMS, Whatsapp or other written communication as a minimum.
CANDIDATES SUBMITTED TO AN EMPLOYER MUST RECEIVE AN OUTCOME ONCE RECEIVED BY THE AGENCY
If the agency submits a candidate to an Employer, once the outcome has been received by the agency, they must provide an outcome communication to the candidate, which must be a call if the candidate is interviewed by the employer except in the case where this is a high volume / bulk hiring campaign. In these cases written communication is acceptable, providing the candidate has been made aware prior to interview that this will be the method of communication.
JOB ADVERTS DO NOT INCLUDE THE FOLLOWING STATEMENTS
Jobs adverts to not contain statements such as "only shortlist candidates / successful candidates will be contacted".